Last updated: October 9th, 2024
When you sign up, we collect a username and password in order to authenticate you in the future.
We also collect your email address in order to communicate to you necessary account status information. Your email is shared with shared with our payment processor Stripe, Inc. so they may contact you in regards to your payment. Please see their policies in order to learn how they use this information.
We do not use cookies nor do we give your information to advertisers. Depending on your account settings, we may ocassionally send you emails regardings updates or improvements to the service or our other products.
When you email or otherwise contact Spaceplanner.App with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of the past correspondence to refernce if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys.
Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. You have the right to request correction of your personal information.
Right to Erasure / "To Be Forgotten." This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using our services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of your personal information. (Again: we never have and never will sell your personal data.)
Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
Right to not Be Subject to Automated Decision-Making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.
Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.
In some cases, we also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify you, we may be unable to respond to your requests. If you have questions about exercising these rights or need assistance, please contact us at privacy@spaceplanner.app.
Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser.
The data in our databases is not encrypted while live in our database in order to efficiently process requests, although passwords are always hashed before being stored persistantly.
When you delete a floorplan, all the data associated with it (name, address, furniture, etc.) may be kept for under 30 days in order to allow you to restore it. Furthermore it may be kept in backups for another 30 days. Altogether the information should be purged within 60 days.
If you choose to delete your account, your content will become immediately inaccessible and should be purged from our systems in full within 30 days.
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.
Our servers are operated in both the United States and the European Union. Please be aware that any information you provide to us will be transferred to and stored in the United States or the EU. By using our websites or services and/or providing us with your personal information, you consent to this transfer.
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.
Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at privacy@spaceplanner.app and we'll be happy to try to answer them!